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title: "FieldBuddy Support is available via help.fieldbuddy.com!"
canonical: "https://help.fieldbuddy.com/space/FBDOCS/blog/5976752130/FieldBuddy%20Support%20is%20available%20via%20help.fieldbuddy.com!"
format: markdown
---
At FieldBuddy, we are constantly striving to enhance your experience with our software and provide the best possible support. As part of this commitment, we are excited to announce an important update regarding our support channels.

**What’s Changing?**

1. **Our New Support Portal: ****[help.fieldbuddy.com](http://help.fieldbuddy.com)**   
We are transitioning our support platform to a new dedicated portal: **[help.fieldbuddy.com](http://help.fieldbuddy.com)**. This new portal offers a more streamlined, user-friendly experience, making it easier than ever to find answers, track your support cases, and get the help you need.
2. **User Access**    
Due to security reasons users should create create a new account on **[help.fieldbuddy.com](http://help.fieldbuddy.com)**. If you need any help, reply to this email. Click on the ‘Sign up / Login’ button on the top to create an account.
3. **Changes to Email Support**    
Our current support email address **[support@fieldbuddy.com](mailto:support@fieldbuddy.com)** will keep working till 3/3/2025. After  3/3/2025, sending emails to the support email will <u>no longer</u> automatically create a support case.

**When Are We Moving?**

Our new portal is available now! You can start creating [your account](https://help.fieldbuddy.com/) and get access to our support.

- Starting **today**, the portal is available and accepts your support cases.
- On 3/3/2025 the FieldBuddy support email address will no longer accept incoming emails.

**Why Are We Making This Change?**

- **Improved Case Management:** The new portal allows both our team and our users to manage support cases more efficiently. You can easily view the status of your open cases, receive timely updates, and communicate directly with our support team.
- **Knowledge Base Access:** In addition to submitting support requests, you’ll have access to a growing knowledge base of articles and guides to help you resolve common issues quickly.
- **Better Communication:** The portal ensures that nothing gets lost in translation. By centralizing support in one place, we can provide more accurate and timely responses to your queries.

**What Support Does FieldBuddy Offer?**

1. Licensing and billing questions
2. Bug reports
3. Suggest a new feature

Please contact your partner for questions regarding your configuration or implementation. 

**When To Contact Your Partner?**

Your implementation partner is your primary contact person for support inquiries. A partner can help you with problems, questions and changes to your configuration. 

A partner is required to resolve bugs in their configuration, other services can be optionally be paid.

Ask your partner for more information.

**What Do You Need to Do?**

1. Go directly to **[help.fieldbuddy.com](http://help.fieldbuddy.com)**** **to join our help portal and click on the sign-up button on the top.
2. Once you have created an account, you can login and create a support case.
3. If you need help, please reply to this email.

We believe that this move will greatly improve your experience with FieldBuddy support. Thank you for your understanding and continued trust in us as your field service management partner.

If you have any questions about this transition, feel free to contact us. We’re here to help!