---
title: "What to check if Synchronisation do not work as expected?"
canonical: "https://help.fieldbuddy.com/space/FBDOCS/6013878274/What%20to%20check%20if%20Synchronisation%20do%20not%20work%20as%20expected%3F"
format: markdown
---
If synchronisation does not work as expected – it is important to identify the root cause of the issue and what does not go well.

For example, “sync does not work” is not a good example, while “Audit trails say that there is problem with updating an external id field” helps more.

FlexConnect is designed and developed to produce [https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/2078310814](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/2078310814) during every operation, so it could be a helpful source of the information for troubleshooting

There are good starting points to check described in pages below:

- [https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5697306652](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5697306652)
- [https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5520457747](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5520457747)