---
title: "Launching the FieldBuddy Dispatch Panel V2"
canonical: "https://help.fieldbuddy.com/space/FBDOCS/5183340613/Launching%20the%20FieldBuddy%20Dispatch%20Panel%20V2"
format: markdown
---
In order to launch the FieldBuddy Dispatch Panel, a user is required to:

1. Logged into the [FieldBuddy Service Center](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5183307777/FieldBuddy+Glossary#FieldBuddy-Service-Center) with a [compatible webbrowser](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5183340667/Hardware+and+software+requirements+FieldBuddy+Dispatch+Panel+V2#Software)
2. Have a FieldBuddy [licence](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5183307777/FieldBuddy+Glossary#License)
3. Have permissions to all the [necessary components](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5184028700)

> ℹ️ Configuration changes done by the implementation partner could impact the access to the FieldBuddy Dispatch Panel or its location. 
> ℹ️ 
> ℹ️ In this guide a standard FieldBuddy configuration is used.

## Instructions

Follow the instructions:

![image](media://7dbac81d-7752-4856-95a7-e212ddcffb00)

1. Select the app launcher at the top-left
2. Make sure you are in the ‘Service Center’ app (with the FieldBuddy icon)
3. Open ‘Dispatch Panel’ from the menu

The application should launch with a FieldBuddy logo, the URL in the webbrowser should end with:

- /lightning/n/FIELDBUDDY__Dispatch_Panel_2

## FieldBuddy Dispatch Panel V2 does not launch

In the event that the FieldBuddy Dispatch Panel does not launch. Please follow these instructions:

1. Make sure you have permissions to all the [necessary components](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5184028700)
2. Make sure you have a FieldBuddy [licence](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5183307777/FieldBuddy+Glossary#License)
3. Recently deleted a field? Make sure it is not part of your Work Order [listings](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/4929486860)
4. Copy the error message shown on the screen by making a screenshot
5. Follow the steps of this guide: [https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5241929756](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5241929756)
6. Sent it to the [FieldBuddy Support](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5183307777/FieldBuddy+Glossary#FieldBuddy-Support) team or your partner support.

## Common Errors

If you have had the Dispatch Panel working and now get an error screen when launching, use the displayed `Reset local storage and reload` button to clear any possible corrupt data in your browser and reload the page. If the issue persists, and your error is not listed here, follow the steps in [https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5241929756](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/5241929756) to report the issue to us.

### `Error: syncWorkOrders: Attempt to de-reference a null object(FIELDBUDDY)`

Ensure that no references are made to fields that are no longer there. For example in Work Order [listings](https://upperdeck.atlassian.net/wiki/spaces/FBDOCS/pages/4929486860).

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